Student Welfare

Our students tell us they feel safe and cared for when they are with us. This is confirmed in our most recent OFSTED and SCIES (Safeguarding Children in Education Settings) inspection reports. We really do Achieve Success Together and work hard to create a Culture of Recognition, where all students are praised and recognised when they do well.

We have a number of teams within school whose roles are to ensure the wellbeing and safety of all students under our care:

Our Guidance Team is led by Mrs Darling (Deputy Headteacher) and includes Mr Tyrrell (Assistant Headteacher), five Guidance Team Leaders and seven Form Tutors within each year group.
Miss Franks leads the Student Support Team, which includes six Learning Mentors and a Family Support Worker.
Mrs Darling leads the Safeguarding Team, which is made up of 3 Deputy Safeguarding leads: Miss Franks, Miss Boulton and Miss Haney.
We also liaise very closely with external agencies, including Children's Social Care, Cheshire Police, MyCWA, Visyon, CAMHS and the School Nurse team.

At CHS we provide support for all students in order to remove barriers to learning, be this at classroom, form group or year group level. We also implement bespoke intervention plans for students with additional pastoral needs.

If you have any concerns or queries, we usually recommend contacting your child's form tutor in the first instance, who will then be able to direct you to the most appropriate member of staff. Alternatively you can email your child's Guidance Team Leader. A full list of Form Tutors and Guidance Team Leaders can be found in the 'Contact Us' section of the website. Click here to be redirected.

Mrs Darling, Mr Tyrrell, Miss Franks, Miss Boulton and Miss Haney can all be contacted via the main school telephone line: 01260 730123 or by email:

A list of emergency helplines and other useful contact details can be found on the 'Someone who can Help' section of this page (tab above) and more specific information with regard to e-Safety and social media and gaming can be found within our 'e-safety' section in the Parent/Carer area of this website.

Useful documents, including information on support from external agencies can be found on the 'Helpful Information' section of this page.

We value the close working relationship between home and school and know just how important this is in order to help students achieve. We love to hear about our students' successes and achievements outside of school time, so please do help us to celebrate by sharing photos and stories with your child's form tutor or emailing them to our dedicated Success hotline: success@congletonhigh.com. We will then share these on our social media channels (Facebook, Instagram and Twitter) and in our half-termly newsletter.

Someone Who Can Help

Please do not struggle to cope alone. If you are worried about yourself or somebody else, there are many people that you can speak with in school. If you would rather talk to someone outside of school, or need help when school is closed, you will find contact details below of organisations who will be able to work with you to find solutions or direct you to the help you need.

NB. IN AN EMERGENCY, CALL 999

How they can help	Website	Getting in touch
General
The Mix Helpline Support with challenges, from mental health, finances, homelessness, finding a job, relationship break-ups to drugs.	themix.org.uk	Tel: 0808 8084994 3pm-12am (free call) Crisis Messenger 24/7 - Text: THEMIX to 85258 You can also email and webchat via the website
Child Safety
CEOP Part of the National Crime Agency, which helps children stay safe online.	ceop.police.uk	Contact CEOP via their website to make a report.
Cheshire East Domestic Abuse Hub A single point of contact and information for families affected by domestic abuse.	cheshireeast.gov.uk	Tel: 0300 123 5101 Out of hours: 0300 123 5012 or 0300 123 5022 Text: 07771 941 464 email: cedah@cheshireeast.gov.uk
Childline A free and confidential 24 hour telephone/ email/ online information and advice service for children.	childline.org.uk	Tel: 0800 1111 (free call and won't show on the telephone bill) Email from your 'locker': here Chat online: here
Anti-Bullying Alliance A useful website for young people and parents/carers worried about bullying	https://anti-bullyingalliance.org.uk/tools-information/advice-and-support	Visit the website to find advice, information and sources of help.
Mental Health
CAMHS (also CYPMHS) Provides NHS treatment and support to young people, aged 0-16, who are experiencing mental health difficulties.	https://www.cwp.nhs.uk/services-and-locations/services/east-cheshire-0-16-camhs/	Tel: 01625 712042 Out of hours helpline 5-10pm Mon-Fri/ 12-8pm Sat/Sun: Tel: 01244 397644
Hopeline UK/ Papyrus If you are having thoughts of suicide or are concerned for a young person who might be, contact HOPELINEUK for confidential support and practical advice - 9am-midnight.	papyrus-uk.org	Tel: 0800 068 4141 Text: 0786 0039967 email: pat@papyrus-uk.org
Kooth An online mental wellbeing community.	kooth.com	Join the Kooth community via the website to message or live chat
Samaritans You can access confidential emotional support at any time by telephone or email.	samaritans.org	Tel: 116123 (free call) email: jo@samaritans.org (up to 24hr response time)
SHOUT A free, confidential, anonymous text service dealing with issues including abuse, bullying, depression, anxiety and self-harm.	giveusashout.org	Crisis Messenger 24/7 - Text: 85258
Visyon A charity that supports the emotional health of children, young people and their families.	visyon.org.uk	Fellowship House, Park Road,Congleton CW12 1DP Tel: 01260 290000 Text: 0750 8074748 email: administration@visyon.org.uk Mental Health Crisis line: Cheshire: 0800 145 6485 (free call) Staffs: 0300123 0907 (Option 1)
Young Minds Free 24 hour mental health support.	youngminds.org.uk	Crisis Messenger 24/7 - Text: YM to 85258. (free)
LGBTQ+
akt - Albert Kennedy Trust akt supports lgbtq+ young people (16-25) who are facing or experiencing homelessness or living in a hostile environment.	https://www.akt.org.uk/	Manchester Branch Staffed 10am-4.30pm Monday-Friday: 50 Oak Street Northern Quarter Manchester M4 5JA Tel: 0161 228 3308 You can also live chat, refer yourself/another person to akt, and complete an enquiry form via the website
Mermaids Supports transgender, non-binary and gender-diverse children, young people, and their families.	mermaidsuk.org.uk	Tel: 0808 8010400 Mon-Fri 9am-9pm email: info@mermaidsuk.org.uk Crisis Messenger 24/7 - Text: MERMAIDS to 85258 (free)
Switchboard LGBT+ Helpline Confidential help, support and information for anyone considering issues around their sexuality and/or gender identity.	switchboard.lgbt /	Tel: 0300 3300630 10am-10pm every day email: chris@switchboard.lgbt (emails usually replied to within 72 hours) Chat online via the website
The Proud Trust Supports LGBT+ young people through youth groups, peer support, mentoring programs and the online chat service.	theproudtrust.org	Webchat via website 12pm-6pm Tues/Thurs
Eating Disorders
Beat Eating Disorders Information and support for anyone dealing with eating disorders.	beateatingdisorders.org.uk	Tel: 0808 801 0677 email: help@beateatingdisorders.org.uk
Cheshire and Merseyside Adolescent Eating Disorder Service (CHEDS)	cwp.nhs.uk/our-services/liverpool/cheshire-and-merseyside-adolescent-eating-disorder-service-cheds	For urgent help, call 0800 145 6485 or start a text conversation with a trained volunteer by texting BLUE to 85258
Drug and Alcohol Issues
Talk to Frank A free service for young people, sharing honest facts and advice about drugs and alcohol.	talktofrank.com	Tel: 0300 1236600 Text: 82111 Email: here Live Chat 2-6pm: here
Change, Grow, Live A a charity that can help with challenges including drugs, alcohol, health and wellbeing	changegrowlive.org	Visit the website to chat online or find local sources of help for your particular issue.